Conversations & Messaging
Manage all your customer communications from a single inbox
Conversations Guide
Watch the overview and click each step for detailed instructions
Step 1 of 5
1
Unified Inbox
All messages in one place
The Conversations tab shows all your messages across every channel:
SMS/Text
Email
Phone Calls
Facebook/IG
Filter by channel, status (unread, starred), or assigned user.
Keyboard Shortcuts
Send MessageEnter
New LineShift+Enter
Insert Template/
Toggle ChannelTab